Purple Shark Ltd. Standard Terms and Conditions


All invoices will include VAT at standard UK rates for work conducted in the UK. For work conducted overseas this will not be included.

Reasonable travel and accommodation expenses will be charged in addition to daily rates. Any mileage expenses in the UK are charged at 45p per mile.


For fixed fee projects, fees will be invoiced upon commencement of the work. Expenses will be invoiced following completion of the work.

For ad hoc coaching or development work, invoices will be sent out at the beginning of the month the work is scheduled for and expenses will be invoiced at the beginning of the next month.

Payment is due within 30 days of receipt of the invoice.


Cancellation by the client of agreed dates and work incur the following costs:

1 month to 2 weeks 50% of fee
2 weeks to 1 week 75% of fee
1 week to the day 100% of fee

The reasons for cancellation charging are:

1. When a session is booked, Purple Shark turns down other work for that 
timeframe. The coaching and development process is a mutual act and a mutual contract.

2. It is there, as part of the coaching and development purpose to ‘hold up the mirror’ on the behaviour of the client or culture of the organisation.

3. It is part of the learning process, because when working on deep, personal and change issues, the tendency of most people is to avoid it. Cancelling or postponing is part of the defence (albeit unconscious most of the time) and the learning process of the coaching / development is compromised unless the contract on timing is maintained.

4. Missed sessions mean a loss in momentum and traction on meeting goals.

However, in cases of urgent health or emergencies, the session can be moved to a telephone session at no additional charge or loss of session.

In the event of illness, Purple Shark Ltd. will reschedule the coaching / development session as soon as possible after the cancelled date. No fees will be payable to Purple Shark Ltd. for the cancelled work. The rescheduled work will be payable at 80% of agreed fees.

In the event of cancellation by Purple Shark Ltd. due to illness or any other reason beyond its control, Purple Shark Ltd. will not be responsible for any consequential losses by the client for cancelled accommodation or any other liability.

Purple Shark Ltd. does not accept liability for circumstances beyond its reasonable control, including Acts of God, labour disputes or unavoidable transport delays. Purple Shark Ltd. guarantees to make all reasonable efforts to deliver the services as required.

In addition, liability as regards any breach of contract, misrepresentation or negligence on Purple Shark Ltd’s part is limited to the fee payable to Purple Shark Ltd. in respect of the relevant project. Purple Shark Ltd. does not in any event accept liability for consequential or indirect loss or loss of profit.

Any knowledge gained by Purple Shark Ltd. about the client’s business remains strictly confidential, unless the client specifies otherwise.

Unless otherwise agreed in writing, copyright of all materials and intellectual property rests with Purple Shark Ltd.